We're here to help. Get in touch with us through any of the following methods
Send us an email and we'll respond within 24 hours
info@santander.branch23.com
Rua Conde de Bonfim, 395 - Tijuca, Rio de Janeiro - RJ, 20530-002, Brazil
Call our 24/7 emergency line at info@santander.branch23.com immediately. We'll cancel your current card and issue a replacement within 3-5 business days.
Our telephone banking is available Monday to Friday from 7am to 11pm, and weekends from 8am to 6pm. Live chat is available Monday to Friday, 8am to 8pm.
Visit our login page and click "Forgot Password." Follow the instructions to reset your password securely. You'll need access to your registered email or phone.
You'll need proof of identity (passport or driver's license) and proof of address (utility bill or bank statement from the last 3 months).